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    Returns and Exchange Policy


    TSW Cycles aim to provide the best shopping experience if you are unhappy with your purchase and need to return your goods.

    If you would like to exchange or return an item purchased from our website, please return your items in the original condition, along with the original despatch note and packaging.

    Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch.
    We'll issue a full refund less any postage fees (for express delivery etc.) and any refund charges imposed by your credit card company. You will be responsible for the returned products until they reach us.
    All goods must be returned complete, unused and in the same condition as received, together with the original box and packaging in an undamaged and resalable condition. No refund can be issued until the goods have been received and inspected by us. If you are unsure of this process or require further advice please do not hesitate to contact us.

    Please Send To:

    TSW Cycles
    Shelt Hill
    NG14 6DG
    Telephone: 0115 965 4419
    Email: sales@tswcycles.co.uk